Careers at Up and Away Travel.

Sales Associates, New York City.

Description

Up and Away Travel is seeking experienced individuals with stellar customer service skills and Sabre expertise to join our team as a Travel Advisors. This position is to be based in our New York City office. www.upandaway.com

Skill Sets Required

  • Arrange travel arrangements (i.e. flights, cruises, hotel, cars, vacation packages).
  • Comprehend and follow each traveler’s company policy, procedure, and requirement.
  • Maintain exceptional queue management.
  • Process tickets, refunds & exchanges as needed.
  • Establish & maintain client files and preferences
    General “Clean up” (i.e. office area, files, STARS in Sabre).
  • Research passport & visa requirements for international travelers.
  • Obtain Australian Visa via Sabre when necessary.
  • Develop new business from existing accounts (leisure referrals).
  • Participate in key association networking meetings & support company exhibitions.
  • General knowledge of agency products and tools (i.e. OBT, Reporting, Unused Ticket Tracking, etc).
  • Assist with the negotiation of the needs of each client

Qualifications

  1. Minimum of 2 years of experience as a travel agent using SABRE.
  2. EXTRAORDINARY Customer service skills.
  3. Experience managing VIP clientele required.
  4. Strong effective understanding & usage of Sabre products including pricing, Scripts.
  5. Experience with airline, car & hotel contracts.
  6. Proficiency in MS Office programs (Word, Excel, Outlook).
  7. Ability to communicate effectively with clients and vendors.
  8. Team player.
  9. Aptitude to resolve issues independently.
  10. Know the aspects of the airline rules & restrictions
you may email your resume to us to be considered.